ROI is one of the most common and important measures of financial performance in the business world, yet more than 90% of all technical department fail to measure this critical metric. The result is that many IT services and support departmentsincluding DBA find themselves on the defensive when it comes to budgeting and spending, and they often struggle just to get the funding needed to deliver adequate levels of support and projects.Once again, technology can play a role in reducing your organization’s service and support costs.
Premier IT Experts can provide the DBA services for your businesses within the budget and align the service delivery to achieve the high ROI for our customers.
The ROI challenges
Having a cost centrewithin organisationscarries several negative connotations. It suggests that IT services and support create little, if any, intrinsic value, and cannot be trusted to use their resources wisely. It is therefore no surprise that many service and support departments feel that they lack adequate resources, as well as the management commitment and backing, to deliver consistently high-quality results. Moreover, support departments that do lack adequate resources tend to operate tactically, often lurching chaotically from one crisis to the next.
Fortunately, there is an alternative, a proven approach that can transform your tactical support into a strategically focused one. This creates demonstrable economic value for the enterprise. To embark upon this transformation, we understand and clearly articulate the ROI of service and support. While this may take you out of your comfort zone, the alternative, Premier IT Experts, —a tactical, subsistence-level support—motivated enough to overcome any hesitancy you may have about calculating and boldly communicating your ROI. This is crucial if you wish to transform your IT service and support to a strategic source of value creation for the enterprise, and we will deliver the service aligned to your ROI challenges.